Who we are and what this covers
This Website Privacy Policy applies to the company website operated by Hong Kong Real Joy Technology Limited (“Real Joy”, “we”, “us”, or “our”), including realjoytech.com. You can contact us at dev@realjoytech.com.
This policy covers the website and correspondence sent to our company contact address. It does not replace the privacy policy of any of our apps. App permissions, data practices, third-party services, and subscription information are described in the notices for the relevant app.
Information when you browse
You do not need to create an account or submit a form to browse this website. The website does not include analytics scripts, advertising pixels, or social media embeds added by Real Joy. Images and website assets are served with the site.
To deliver and protect the website, hosting and network providers may process technical request information such as an IP address, browser information, requested URL, request time, and security-related events. Their processing is subject to the applicable service arrangements and their own privacy notices.
Information when you contact us
If you email us, we receive the email address, message, and any attachments you choose to send. We use this information to respond to your enquiry, investigate a reported problem, communicate about your request, or consider your feedback.
Providing information is voluntary, but we may be unable to resolve your request without the relevant details. Please send only what is needed. Do not send passwords, payment card numbers, or other sensitive information. If a screenshot would help, remove unrelated personal information before sending it.
Retention and security
We retain correspondence for as long as reasonably needed to handle the enquiry, keep a relevant business record, or meet applicable legal obligations. The appropriate period depends on the purpose and circumstances. Technical information retained by service providers is subject to their applicable arrangements.
We aim to use reasonable safeguards and restrict access to information to those who need it for the relevant purpose. No method of online transmission or storage is completely secure.
Your choices and privacy requests
You may contact us to request access to or correction of personal information we hold about you. You may also request deletion or raise a concern about how your information is handled, subject to applicable law and any necessary retention obligations.
Email dev@realjoytech.com with the subject “Privacy request”. Tell us the nature of your request and enough information to locate the relevant correspondence. We may need to verify your identity before acting. Additional rights may apply depending on your location. You may also contact the Hong Kong Privacy Commissioner for Personal Data.
App policies and external links
Read the complete privacy policy for each app on this website:
When you follow a link to Apple or another external service, that service’s privacy terms apply. We do not control its information practices. Each future app will provide the privacy information relevant to that product.
Children’s information
This company website provides general product and company information and does not offer accounts for children. If you believe a child has sent us personal information that should be removed, contact us. Age requirements and child-related data practices for individual apps are addressed by their own listings and policies.
Updates to this policy
We may update this policy when the website or our practices change. We will publish the revised version on this page and update the effective date. For questions, contact dev@realjoytech.com.